Rockwood Retirement Communities is looking for a friendly, informative, and welcoming front desk concierge to join our Rockwood at South Hill team. As an On-call, Front Desk Concierge, you will serve as a positive first impression of the company at all times, while handling the daily responsibilities of a Concierge with efficiency and ease.
Pay Range: $17.50 – $18.77 per hour
Shift Type: On-call
Responsibilities
- Greet, assist and direct residents and visitors within the campus.
- Answer the phone in a timely manner and direct calls to the appropriate person.
- Trained to know the proper procedures for fire drills and will notify security of any problems or concerns.
- Update and keep accurate all forms related to the front desk operations
- Manage the desk with dignity and respect for others
- Provide support services to other departments and residents as needed
- Have a complete understanding of the fire/safety/disaster procedures and what your role is in each area
- Ability to think on your feet and problem solve as issues arrive
- Work cooperatively with supervisors and staff and maintain a good working relationship with all staff.
Required Skills and Experience
- High school diploma or equivalent.
- Prior experience handling receptionist responsibilities.
- Exceptional customer service skills.
- Proficient computer skills, including Microsoft Office Suite (Word, Outlook, Access, and Excel).
- Highly organized individuals who work well in a fast-paced environment.
- Excellent time management and written and verbal communication skills.
Benefits
All employees regularly scheduled to work at least 30 hours a week and completed our waiting period are eligible for the following benefits:
- Medical/Dental/Vision & TruHear Insurance
- Paid Sick Leave and Vacation — available after 90 days of service
- 6 Paid Holidays and 2 Personal Holidays per calendar year after 90 days of service
- Holiday pay
- Flex Spending Accounts
- Employee Assistance Program (EAP)
- 403(b) with match and no waiting period to begin deferrals
- Group Life Insurance & AD&D
- Voluntary Life Insurance & AD&D
- Critical Illness Insurance
- Critical Accident Insurance
- Identity Theft Protection Assistance
- Pet Insurance
- Jury Duty, Bereavement Leave, Pet Bereavement Leave, Personal Leave, Family Leave, and Military Leave
Additional perks include:
- Free soup and discounted meal prices
- Food Pantry (free/discreet)
- Employee Financial Assistance Fund (Rockwood Residents’ Foundation benefits)
- Continuing Education Scholarships (Rockwood Residents’ Foundation benefits)
- Sponsorship opportunities for Nursing Assistant Certification
- Employee Bus Pass Program – deep discount
- Free Fitness Center access for employees and a guest on campus
- Employee Health and Wellness Program (participation results in discounted monthly insurance premiums)
- Payroll deductions for coffee and meals at our restaurants
- Ability to purchase discounted Premiere Movie Passes
- Employee Appreciation Events
- Years of Service Celebrations and Awards
- Referral Programs
- Free Flu Shot
- Free Hepatitis B Vaccine
- Free parking
- Open Door Philosophy
- Encourage and support promotions from within
- On demand pay accessible as soon as you earn it through hours worked
Environment: Fair, fun, kind, caring, safe, diverse, family-like atmosphere
